Find an Answer

We are based in the DC metropolitan area of Northern Virginia! As much as we'd love to see you, due to safety and legal reasons, we do not have a storefront for our customers to shop in, so please don't stop by. All orders must be placed online. Thank you for your understanding!

Feel free to reach out via our contact form, and we'll be happy to assist you! Due to our small team size, we do not have a phone line at this time.

While our team is small, we strive to answer all email inquiries from M-F within 24 hours of receiving them (we are not open on weekends). During busier times, such as holidays and inventory delivery days, this timeframe may extend by an additional 24 hours.

We highly recommend that you email us directly through our site's contact form, rather than directly emailing us. Due to how emailing platforms filter random emails as spam, certain email addresses (such as some ending in @hotmail.com, @aol.com, @earthlink.net, etc.) are occasionally flagged as spam, and we aren't always able to go through and catch these.

Emails that are sent to us through our contact form will never be flagged as spam, as we can control the parameters of these emails' acceptances.

If you suspect that you've happened upon a Svaha scam site, then please do not purchase from them! While there are multiple indicators that the sites are fraudulent, the most telling one will be that they are stationed in China within their legal terms & services, rather than the US. Aside from the companies we collaborate with, and people who sell our garments on legitimate secondhand sites, we do not have additional websites.

These phishing sites duplicate everything that they can from our site (product images, descriptions, legal terms, etc.), but can't copy the actual design and coloring, so if it looks nothing like our site yet is appearing to sell our products at a discount—both new and old—, it isn't us! Our website's domain is solely www.svahausa.com, and our EU-specific domain is www.svahausa-eu.com.

If you find such a site, we kindly ask to report them to Google's Phishing Page, and if you have the time, also to the BBB. We are doing everything in our power to try to take these sites down, and appreciate everyone who takes the time to report these, both to the above sites and to us!

Due to the nature of our small business having so many listings, we offer products from a handful of overseas factories. Our primary manufacturer resides in India, and is even good friends with our owner, Jaya! Rest assured that your Svaha swag is all ethically sourced, and is manufactured in fairly compensated workplaces that are 100% free from child labor.

We also have a handful of local small businesses that we work closely with, most notably the breathtaking jewelry options from Yugen Handmade! Each of our "specialty" space jewelry pieces is handcrafted by one wonderful lady, and due to her integrity and mission to only offer the finest quality of space-themed goods, you will always receive the real deal!

With free or standard shipping, orders typically take between 2-7 business days to reach you, depending on your location and the parcel's weight.**

Expedited shipping provides delivery within 1-3 business days.

Express shipping provides delivery in one business day. Orders are shipped between Monday through Friday, and aren't shipped on the weekends nor on federal holidays.

**Standard shipping parcels are NOT guaranteed to reach you within 2-7 days, as this is just the average range. If you need your order by a certain date, please use our Expedited and Express options. This estimation is for the parcel's time in transit, and doesn't account for a ~1-day processing time, which is extended if you've purchased a pre-order item. If you've purchased a "POD" item, please check our print-on-demand FAQ here.

*SHIPPING CUTOFF IS 12PM EST.* All Expedited and Express orders placed after this time will count towards the following business day's orders in most cases.

Good question! We do our best to accommodate such requests, but we can't guarantee that we can catch them before they are fulfilled and shipped. If you need to change or cancel an order, please contact us via our contact form as soon as you can, and someone will get back to you as soon as possible.

If an order is sent out before an incorrect address can be adjusted, we will alter the address, and will reship your parcel once it arrives back here. Please note that you are responsible for reshipping fees if the address error is on your end.

If an order is sent out before items within it can be altered in any way, you have two options:

• Mark the parcel as "refused/return-to-sender," and the mail carrier should send it back to us without any return shipping costs. Please note that if an order needs to be altered due to an error on your end, you will be responsible for the reshipment costs.
• Process this as a return/exchange via our online form, and once we receive it back here, we will process it as a usual return/exchange.

Currently, our US shipping rates are:

• $9.99 for standard shipping (2-7 business days)
• $20 for expedited shipping (1-3 business days)
• $40 for express shipping (1 business days)
• Alaska & Hawaii: Customers in these states are now charged by item weight. Due to shipping increases, after a certain parcel weight, it often times costs us more to ship to AK and HI than it does for us to ship internationally. As a result, we now must charge all customers in these two states by weight, rather than offering a flat US fee. Thank you for your understanding!

If you are placing an order that contains custom (printed-to-order) items, the pricing will be slightly different. Please see our "Custom Prints" FAQ section for further details.

We fulfill the majority of our orders through USPS and FedEx. If you need us to use one carrier over the other for any particular reason (your mail carrier leaves your parcels in the bushes, your home is difficult for certain companies to deliver to, etc.) please contact us, and we will do our best to accommodate you!

Yes! We currently offer two ways for you to receive free standard shipping within the US: through our rewards program, and by spending at least $150 USD (before taxes are calculated, and after all discounts are applied).
Notice: The "spend to earn free shipping" option is disabled from mid November until the end of January to help us offset the excessive holiday price hikes of shipping services. Thank you for your understanding!

If you are attempting to apply a free shipping discount to a US purchase and it isn't applying, please don't hesitate to contact us as we'll be happy to assist you.

Unfortunately, not at this time. We strive to get orders shipped in a timely fashion, and want to ensure that everyone receives their purchase as soon as possible!

On occasion, parcels can become heavily delayed or lost while in transit. If you need to check the status of your parcel beyond what the tracking shows, please contact the mail service directly, as they may have additional insight that we don't.

If they deem the parcel as lost, then please contact us through our contact form ASAP so that we can file this with them. Missing parcels must be reported to us within 30 days of the orders being shipped, as beyond this window, most shipping services will forfeit all responsibility. This goes for all domestic and international mail.

We currently offer FedEx International Connect Plus and DHL Express. Every parcel will be shipped DDU (Delivery Duty Unpaid), so you may owe additional duties/fees before your parcel can be delivered. These costs are not collected at checkout, so the shipping service will notify you of any pre-delivery costs if you owe any.

FedEx International Connect Plus:

• We process and ship these parcels directly from our warehouse.
• FedEx estimates that these parcels typically take between 3-7 business days to arrive.
• The costs are a bit higher than some of our options in the past (~$4 more on average), though the shipping speed is drastically quicker and the service is more reliable.

DHL Express:

• We process and ship these parcels directly from our warehouse.
• Once orders are processed by us, these normally take under 1-3 business days to be delivered.
• DHL uses a courier service, so while the shipping costs will be notably higher, this service is ideal for countries where customs facilities are less than ideal (slow-moving, require additional paperwork/signatures from the recipient, regularly misplace parcels, etc.).
• Due to a courier service being used, additional shipping fees may incur in addition to any potential duties/taxes prior to delivery.

Since we ship out all international parcels as DDU (Delivered Duty Unpaid), you will be responsible for any customs, duties, additional courier fees, and VAT charged by the country you've requested we ship your order to. Orders won't always incur these fees, as it varies from country to country.

These fees are not included in our shipping fee, though we do offer Zonos as an app now, which will help you calculate what you may owe! This calculation is offered at checkout, and a summary of how this is calculated can be found in your country-specific map circle found at the bottom right of our site.

If an express form of checkout is used (PayPal Express, Shop Pay, G Pay, etc.) you will not be offered estimations due to these being 3rd-party services, though our app at the bottom right can always be checked for reference.

Glad you asked! While these fees are calculated by country, and are out of our control, one thing you can do to lessen them is by purchasing from our EU-specific site, www.svahausa-eu.com. On this site, we only sell Svaha garments via our print-to-order manufacturer, which has a few hubs stationed all over the world.

Our manufacturer ensures that all international orders are shipped out from the hub that's closest to you, which minimizes (and in most cases abolishes) all additional fees you'd normally owe when shopping with us.

If you'd like to make a purchase from this site instead, but don't see a design that we carry on our US site, we'll do everything we can to accommodate! Please reach out via our contact form, and we'll work with you to see if we can make your print happen.

For both FedEx International and DHL Express, we use a pay-by-weight calculation! As a result, customers pay what is costs us to ship these items out through the offered services (though we handle the additional costs of any packaging materials that are used).

You sure can! As of August 2022, we now offer an option for our UK customers to continue purchasing our wares. Please keep in mind though, that due to how the post-Brexit taxation laws operate, all order values must now be at a 135 GBP minimum, which is required for purchase at checkout. If you're receiving a "no shipping service available" error, this means you are not meeting the 135 GBP minimum.

Keep in mind that you will be responsible for all VAT/tax & duties that are owed in accordance with these changes, meaning you may owe a significant amount of taxes before your parcel can be delivered. Please be sure to check our Zonos widget located at the bottom right for the potential additional costs you may owe.

On occasion, parcels can become heavily delayed or lost while in transit. If you need to check the status of your parcel beyond what the tracking shows, please reach out to us through our contact form ASAP so that we can investigate this and file it with FedEx/DHL.

Missing parcels must be reported to us within 45 days of the orders being shipped, as beyond this window, FedEx and DHL will forfeit all responsibility. This goes for all domestic and international mail, and is especially important for international parcels. If the tracking remains the same for over a week, please don't hesitate to reach out!

When your order ships, you should receive a confirmation email with a link to your tracking information, provided by either the USPS or UPS. If you do not receive this email, please contact us via our contact form.Lost package claims must be brought to USPS within 120 days from when the order shipped - feel free to also contact us within that time frame to see if we can help too.

Domestic orders: for standard shipping, contact us if your package hasn't arrived within 14 business days; for expedited shipping, allow 1-3 business days.

International orders: please let us know if you have not received your package within 30 business days of it shipping.

Please reach out to us through our contact form ASAP. If the order hasn't been shipped, it's likely we can update the address.

If your order has already shipped and we weren't able to grab it in time, you will need to contact the shipping provider to find out if you can re-route the package to the correct address, as this can normally be done before the parcel arrives in your town. 

If your order is returned to us, we can then ship it to you with the correct address - however, you will be responsible for the re-shipping fee. 

Due to how USPS handles parcels on their end, there are occasional instances when your order may be physically delivered days after USPS marks it as "delivered." We kindly ask that customers wait up to 7 business days to see if it's a delayed delivery before reaching out to us.Additionally, USPS now has GPS tracking on the majority of their delivery scanners, so your local USPS may have more insight than we are able to offer on our end. We recommend calling them to see if they still have your parcel on hand, or if they're able to check the delivery location, as they might be able to locate its whereabouts.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Amazon Pay, Google Pay, and Shop Pay. We do not accept checks, money orders, or cash at this time.

Shop Pay is a safe and convenient way for you to either quickly pay for your purchase in full, or pay it off in 4 interest-free increments via Shop Pay Installments!

• Your first installment will be charged roughly 2 weeks after your purchase, and you'll be charged for the remaining 3 charges every 2 weeks.
• If you've purchased a preorder item or custom item, be advised that you may be charged for your first payment before you receive your purchase.
• Capital One cards aren't accepted with Shop Pay Installments at this time.
• If you'd like to change your Shop Pay account information or preferences, you may sign in to your Shop Pay account directly by clicking here.
• If you have any questions regarding your active Shop Pay Installments or account, you can visit Shop Pay's help center by clicking here.

This is a service Amazon provides that allows you to quickly check out using the using the billing & shipping information you have saved on your Amazon account. In order to use this service, you must have an existing Amazon account. To checkout with Pay with Amazon:

1. On the shopping cart page, click “Amazon Pay” and then you will be directed to the Amazon.com log in page.
2. Enter your Amazon account credentials and click "Sign In" you will be redirected to the Svaha website
3. Choose which address you want us to ship to, then complete your purchase!
4. You will then be directed back to the Svaha Checkout Page where you can complete your purchase!

Unfortunately, not at this time. Only one discount or promotional code can be used per order. 

After you've selected the items you wish to purchase, go to your Shopping Cart and choose "Checkout". You will see a field on the top right labeled "Gift Card or Discount Code" - enter yours and click “Apply”. That's it!

Please note that only one code can be used per order - they cannot be used in combination with others, or on previous orders. Automatically applied discount codes cannot be combined with manually applied discount codes.

First check to make sure the code is typed in correctly, isn't expired, and that you have met all of the requirements for the promotion. Remember that only one code can be used per order. Also, some of the products are not sale eligible (as mentioned on the respective product page). Still no luck? Email help@svahausa.com and we'd be happy to help!

Due to the way certain sales are handled, and the amount of requests we receive, we cannot accommodate retroactive sale/promo code applications for sales that popup after orders have been delivered. Thank you for your understanding!

We recommend first trying out a different payment method. If that doesn’t work, please email us via our contact form, and we'll get back to you as soon as we can!

Our products are pre-shrunk and most of them are completely machine-washable! We recommend following the care instructions for each product for the best cleaning results (which is located on each product page and also on the discreetly placed care tags within each garment).

In rare cases, there might be a blunder that causes certain garments to not be considered pre-shrunk, but we ensure that this is clearly noted on each page and that the garments are listed separately from our usual garments.

The majority of our products are now made with organic cotton, with a few exceptions, and are tag-free. We are working on cycling in organic cotton again, so some of our older listings may still use non-organic cotton, thank you for your patience!

The individual product pages will note whether or not an item is organic and which materials they contain. Our garments are primarily tagless, save for the small/required care instruction tags located in discreet & out-of-the-way areas.

What's a Rosalind? What's an Ada? Click here for a guide!

Since our experience in the industry has given us a variety of trusted connections in the manufacturing world, we have chosen to use a mixture of both US based and imported manufacturers in order to provide the best quality for the lowest price. All manufactures are ethically sourced, and (of course!) sweatshop free. We do not want to bring happiness to you at the expense of someone else’s!Our primary clothing manufacturers reside in India, and all of our specialty jewelry is handmade in the US by our lovely local partnered jewler, Yugen Handmade.

Oh no! We guarantee high-quality apparel free of manufacturer defects in materials and workmanship. We are not responsible for damages caused by misuse or regular wear & tear, but we will happily replace items that arrive damaged or defective in any way.

Send us an email through our contact form along with the details and a photo showing the defect, and we will take care of you ASAP! (Our form doesn't initially allow you to attach photos, but you will be able to do so by replying to our automated email response.)

Please note that due to our stock limitations, these cases must be reported within 30 days of receiving your purchase (though a few exceptions apply).

These product tags mark certain products with special purposes. The reason for these tags is to show customers which products are new releases, which ones are custom made, and which ones are exclusive. In almost all cases, discount codes and sales cannot be applied to products that have these tags.

Print-On-Demand (POD) items are products that we outsource from a variety of locations! These items are printed and shipped separately from our usual warehouse, and are a way for us to offer a larger variety of designs (mostly discontinued ones) without overcrowding our limited warehouse space.

Since these items are shipped from a different location than our usual warehouse, the shipping costs are also separate from our usual $9.99 shipping. Since free shipping discount codes cannot be applied to these items, we offer convenient pricing instead, no matter the location!

It typically costs a flat fee of $3.99-$6.99 USD to ship out a POD item, depending on the country. The manufacturer that produces our POD items charges an additional few dollars per additional garment, but we waive these fees for you in order to make shipping more affordable on your end. :)

If you combine our usual items with these items in one order, the shipping costs of both options will be combined (i.e. if purchasing 1 POD dress along with some regular Svaha gear within the US, it will cost $3.99 + $9.99 for a total of $13.98 USD to ship).

While our automated free shipping promotion will apply to POD purchases, free shipping discount codes are not applicable. If you qualify for free Svaha standard shipping, then the $9.99 charge will be waived, leaving you to cover just the POD item shipping. If you are trying to use a free shipping discount code, it won't be usable, but we are more than happy to apply this to your order from our end! Please reach out via our contact form after you've placed this order, and we will refund you $9.99 in shipping costs.

Currently, POD items can be shipped to all countries outside of the EU. We hope to be able to offer this feature to EU customers again in the future, though at this time, we are unable to after the EU VAT changes on 7/1/2021. Thank you for your understanding!

If you need to cancel your purchase of POD items, please reach out ASAP! While we are able to cancel these orders before the items produced, this no longer applies if they are already being printed by our manufacturer, since they are made to order.

Each POD piece is printed-to-order, so we do not keep these products stocked in our warehouse. While these products run true to size, we highly recommend using the corresponding size charts for guidance. If you have any questions regarding sizing, you are always welcome to reach out to us, as we are more than happy to assist you!

Please note that if we do receive these products back at our warehouse for a return or exchange, they will be sent back to you, as we cannot accept these. If there is any sort of issue or defect with your POD item, please don't hesitate to contact us, and we will work with our manufacturer to make things right for you! 

If an item is listed as a preorder or backorder item, this means that we don’t have it from our manufacturer yet, but it is available for sale. *The product page will let you know when the item is expected to arrive at our warehouse. As soon as we get the product in stock, we will ship it out to you!

Please note that while backorder items are normally included in sales/discount codes, pre-order items never are, unless we are holding a special pre-order sale.

*The expected arrival dates that are given are estimations, as delays may occur.

As of October 1st, 2021, we've had to make changes on how preorders are shipped out if the order contains both preorders and non-preorders. In the past, we were able to split the shipping of these orders, meaning we'd ship out the non-preorder items while waiting for the preorders to be stocked.

During covid, shipping charges significantly increased, and they continue to rise a few times a year. With this in mind, while it was feasible to split shipments in the past, we can no longer accommodate this. If you need the non-preorder items soon, we recommend placing two separate orders. Thank you for your understanding!

We do! Go ahead and email help@svahausa.com with your request, and we will discuss the additional qualifications and details with you. Please note that requests will only be considered if they are in line with our company mission and vision.We're also now on Faire! If you aren't a member yet and are thinking about joining, you can sign up using our link.

If you aren't satisfied with your purchase, you are welcome to return or exchange it within 30 days from the day you receive your order. If 30 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. Please note that if you return five or more items from your order, there will be a 5% restocking fee. Thank you for your understanding!

At this time, we do not offer pre-paid shipping labels for returns, however, we will cover the shipping costs for any replacement items. Please complete the return form found here (you will be emailed further instructions). You don't need to email us regarding returns. For items purchased as holiday gifts between October 31st and December 25th, we allow exchanges or store credit returns through January 31st.

Several types of goods are exempt from being returned: 

• Underwear
• Socks
• Gift Cards
• Mystery Bundles
• Gift Boxes/Bundles
• Subscription Boxes
• Other items as noted on their respective product pages
• Final Sale items: Clearance/Final Sale items cannot be returned or exchanged, nor can they returned for store credit. 

For Exchanges:

Pending availability, exchanges are only available for orders delivered within the United States. If you need to exchange an item for a different size, please complete the return form here (you will be emailed further instructions).

Ship the item(s) back to us on or before the 30-day return window in "New" condition (i.e. unwashed, no pet hair, no perfumes/strong odors, or stains). Please be aware that you are responsible for the return shipping costs. The original shipping costs are also non-refundable. As soon as we receive your return and process it, we'll ship the exchange out to you. If the purchase you have sent back isn't approved, then your return will be sent back to you, and your shipping costs will not be refunded.

Refunds:

If the item you want to return is eligible for a refund, follow the same steps as above. Once your return is received and approved, your refund will be applied to your original method of online payment. We cannot change where the refund is applied, though most banks offer the option to forward the refund, in case your credit card was updated between the time of your purchase and the time of your return. Like exchanges, if your return isn't approved, then it will be sent back to you, and your shipping costs will not be refunded.

Return processing typically takes between 3-12 days once received (depending on the current workload of our warehouse). Once your return is received and inspected, as long as it's been approved, then your refund will be applied to the original payment method.

Please note that due to the current nature of our sales platform, it may take up to 24 hours for a refund notification email to be sent to you once a refund has been initiated.

Due to how we handle the clearing our of our warehouse in order to make room for new products, Final Sale/clearance items cannot be returned or exchanged, nor can they be returned for store credit. Thank you for your understanding!

We only allow exchanges for orders shipped within the US at this time, unfortunately. If you live outside the US, you may still send items back for a refund, though if you'd like to exchange it, you will need to purchase the desired item separately. You will be responsible for all shipping costs.

If you'd like to return something, please send it back to:

Svaha USA
14516 Lee Rd
Unit D
Chantilly, VA 20151

Absolutely! Please email help@svahausa.com with the name and/or email address of the gift giver, as well as the name of the item you received. We can then determine if the item is eligible for return, exchange, or store credit.

For orders placed between October 31st and December 24th, we will accept most returns and exchanges (assuming they are still in 'Brand New' condition) until January 31st. An order number and/or the email address of the sender is required. Please note that you will be issued store credit if a refund is requested.

Items purchased between the months of October and December are eligible for return or exchange until the following January 31st. 

Please note that some items may still be excluded from returns or exchanges, such as Final Sale items or unreturnable items (socks, gift cards, face masks, etc.).

It's easy! Scroll down to the bottom of this page and enter your email address. Click "Sign Up", and voila - you're now in the know! 

Sure, just click the "usubscribe from this list" hyperlink at the bottom of any newsletter. 

We would love to hear your idea! Please feel free to reach out through our contact form.

Please send us a photo of you in your new fabulous outfit! You can either email us your photo at help@svahausa.com or post it on social media using the #SvahaSmiles hashtag.

We can't wait to see you showing off your new Svaha gear!

Yes we do! It's free and easy to sign up - Learn more here: Svaha VIP Rewards

Anyone can refer someone to Svaha, but as a VIP Rewards Member, you get rewarded for your referrals! We provide you with a unique URL that you can email, text, or post on social media to invite new customers to shop Svaha. Learn more here: Svaha VIP Rewards

If you'd like to reset your password, you can do so by logging out of your Svaha account, and by selecting "forgot password" instead of logging back in (as this will email you a password reset). If needed, we can always manually reset this for you if you are still experiencing trouble, so feel free to email us at help@svahausa.com for further assistance!

Of course! You can check the balance of any of your gift cards right here.

If you purchased a physical gift card and either you or the recipient have misplaced it, feel free to contact us via our online form, as there's a good chance that we have the code on record in accordance with the purchase's order number.

No worries! You can access your gift card balance at any point by going to Your Account > Account Login. Once you're on your account page, a "My Gift Cards" link will be underneath the green "Edit Addresses" button on the righthand side.

For quicker access, feel free to use this link (it may ask you to log into your account).Note that if you received a gift card (whether an e-card or a physical card) and aren't able to pull it up, please contact us, and we'll assist you with this.Please note that this is a newer feature, so it may not work for pulling up e-gift cards that were issued prior to June of 2022.

Due to the nature of physical products, this option cannot pull up pocketable gift cards, as these are not directly tied to accounts.