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General Svaha Info

Where is Svaha located?

How can I contact You?


Do you have an affiliates program?

Can I be an independent affiliate?



What is a Svaha STEAM Box?

How does the payment plan work?

How to modify/cancel my subscription?

How to skip a delivery?

Can I cancel in the middle of my subscription plan?

Can I change addresses midway through?

Can I apply a discount code or my reward points to my subscription?

Do you offer exchanges or refunds for subscription boxes?

What happens after my 6-Month or 12-Month plan is over? Will it automatically renew?

I have a recurring plan- when do my subscriptions ship?

I ordered the one-time purchase box - when will this ship?

General Product Info

How are your clothes made?

Are all of your products organic & tag-free?

What apparel sizes do you offer?

What do the dress names mean?

Where are your products manufactured?

Something is wrong with a product I received, what do I do?

Backorders / Preorders

What does it mean if a product is listed as pre-order or backorder?


Do you sell custom t-shirts for an event?

I want to sell Svaha products! Do you offer wholesale discounts?


Domestic US Shipping

Can I place an order on hold?

How long will a package take to arrive?

What shipping carriers do you use?

Can I edit or cancel my order after it's placed?

What are the shipping costs?

International Shipping

Will I be charged customs or duties on my international Svaha purchase?

How long will it take for my order to arrive?

Order Tracking

How can I track my order?

I accidentally entered the wrong address on my order. What do I do?

My parcel was marked as "delivered," but I never received it, is this normal?

I love Svaha!


How can I find out about sales and new arrivals?

Product Suggestions

I have the perfect idea for your next design! How can I tell you about it?

I love what I ordered! How can I share my joy with you and the rest of the world?

Rewards Program

Do you have a rewards program?

How can I earn points?

How do I refer someone to Svaha?

What are tiers?

Can I combine discount codes with Rewards codes?

What's the different between discount codes and gift codes?


General Returns Info

What is your returns and exchanges policy?

How long will it take to receive my refund for a returned product?

Do you allow returns for final sale items?

I live outside the United States. Can I exchange an item?

Can I exchange a product I received as a gift?

What is your return window for items purchased during end-of-the year holidays?



What payment methods do you accept?

What is Amazon Pay?

Can I use more than one discount code on one order?

What is express checkout?


I have a promotional/discount code, how do I use it?

My promotional code isn’t working. What do I do?

An item I have purchased/received is included in your current sale, can I be refunded for the difference?

Checkout Questions

I’m having trouble checking out. How can I get help?


Something is wrong with an item I received. What do I do?

The wishlist won't save my desired size, is this normal?


Infrequently Asked Questions

Why do superheroes wear their underwear on the outside of their clothes?

What if the hokey pokey really is what it’s all about?