We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return or exchange it within 30 days from the day you receive your order. If 30 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. If you return five or more items from your order, there will be a 5% restocking fee.
At this time, we do not offer pre-paid shipping labels for returns, however, we will cover the shipping costs for any replacement items. Please complete the return form found here (you will be emailed further instructions). You don't need to email us regarding returns. For items purchased as holiday presents during the months of November and December, we allow exchanges through January 31st.
Several types of goods are exempt from being returned:
- Underwear
- Socks
- Gift Cards
- Mystery Bundles
- Gift Boxes/Bundles
- Subscription Boxes
- Other items as noted on their respective product pages
Final Sale items
Clearance/Final Sale items cannot be returned or exchanged, nor can they returned for store credit.
Exchanges
Pending availability, exchanges are only available for orders delivered within the United States. If you need to exchange an item for a different size, please complete the return form here (you will be emailed further instructions).
Ship the item(s) back to us on or before the 30-day return window in a "New" condition (ex. unwashed, no pet hair, perfumes, strange odors, or stains). Please be aware that you are responsible for the shipping costs. The original shipping costs are also non-refundable. As soon as we receive your return and process it, we'll ship the exchange out to you. If the purchase you have sent back isn't approved, then your return will be sent back to you, and your shipping costs will not be refunded.
Refunds
If the item you want to return is eligible for a refund, follow the same steps as above. Once your return is received and approved, your refund will be applied to your original method of online payment. We cannot change where the refund is applied, though most banks offer the option to forward the refund, in case your credit card was updated between the time of your purchase and the time of your return. Like exchanges, if your return isn't approved, then it will be sent back to you, and your shipping costs will not be refunded.
