We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return or exchange it within 30 days of the ship date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. At this time, we do not offer pre paid shipping labels for returns, however we will cover the shipping cost for any replacement item. For items purchased as holiday presents during the months of October and December, we allow exchanges through January 31st.
Several types of goods are exempt from being returned:
- Underwear
- Socks
- Gift Cards
- Mystery Gifts
- Other items as noted on their respective product pages
Final Sale items
Clearance/Final Sale items can only be returned for store credit, rather than a refund or an exchange. The store credit will be emailed to you in the form of a gift code.
Exchanges
Pending availability, exchanges are only available for orders delivered within the United States. If you need to exchange an item for a different size, you can contact us via help@svahausa.com, and/or simply follow these steps:
Ship the item(s) back to us on or before the 30-day return window in a "New" condition (ex. unwashed, no pet hair, perfumes, or stains). Please be aware that you are responsible for the shipping costs. The original shipping costs are also non-refundable.
Include your name and the order number in the package, as well as a note letting us know the size you want to exchange it for. Our address is:
Svaha, Inc.
14516 Lee Rd
Unit D
Chantilly, VA 20151
As soon as we receive it and process your return, we'll ship the new item to you.
Refunds
If the item you want to return is eligible for a refund, follow the same steps as above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be applied to your original method of online payment.
