Find an Answer

Company

General Svaha Info

Where is Svaha located?

How can I contact You?

Affiliates

Do you have an affiliates program?

Can I be an independent affiliate?

Shipping

Domestic US Shipping

How long will a package take to arrive?

Can I edit or cancel my order after it's placed?

What are the current US shipping costs?

Can I place an order on hold?

What shipping carriers do you use?

International Shipping

What are your international shipping options?

Will I be charged customs or duties on my international Svaha purchase?

How long will it take for my order to arrive?

How much is your international shipping?

Order Tracking

How can I track my order?

I accidentally entered the wrong address on my order. What do I do?

My parcel was marked as "delivered," but I never received it, is this normal?

Products

General Product Info

How are your clothes made?

Are all of your products organic & tag-free?

What do the dress names mean?

Where are your products manufactured?

Something is wrong with a product I received, what do I do?

What do the black tags on certain product images mean?

Custom Prints

What are Custom Print items?

How is Custom Print shipping calculated?

Can I apply discount codes to Custom items?

Who can purchase Custom items? Can these be shipped internationally?

Can I cancel my Custom item purchase?

Why can't I return or exchange Custom products?

Preorders/Backorders

What does it mean if a product is listed as pre-order or backorder?

If I purchase a preorder item, can I include non-preorders in this purchase as well?

What is your preorder shipping policy?

Wholesale

Do you sell custom t-shirts for an event?

I want to sell Svaha products! Do you offer wholesale discounts?

I love Svaha!

Newsletters

How can I find out about sales and new arrivals?

Product Suggestions

I have the perfect idea for your next design! How can I tell you about it?

I love what I ordered! How can I share my joy with you and the rest of the world?

Rewards Program

Do you have a rewards program?

How can I earn points?

How do I refer someone to Svaha?

What are tiers?

Can I combine discount codes with Rewards codes?

What's the different between discount codes and gift codes?

How many times may I use tier-specific discount codes?

Returns

General Returns Info

What is your returns and exchanges policy?

How long will it take to receive my refund for a returned product?

Do you allow returns for final sale items?

I live outside the United States. Can I exchange an item?

Can I exchange a product I received as a gift?

What is your return window for items purchased during end-of-the year holidays?

Holiday Gift Returns

Orders

Payment

What payment methods do you accept?

What is express checkout?

What is Shop Pay?

What is Amazon Pay?

Can I use more than one discount code on one order?

Sales & Promotions

I have a promotional/discount code, how do I use it?

My promotional code isn’t working. What do I do?

Can I apply a sale or discount code to a past purchase?

What are these black & white product tags that are now shown on some product images?

Checkout Questions

I’m having trouble checking out. How can I get help?

Account Management

Security Questions

How do I reset my password?

IAQs

Infrequently Asked Questions

Why do superheroes wear their underwear on the outside of their clothes?

What if the hokey pokey really is what it’s all about?