We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return it within 30 days of the date it was delivered. If it's been more than 30 days since your purchase was delivered, we unfortunately cannot offer you a refund or store credit. For items purchased between October 31st-December 31st as holiday gifts, we do allow exchanges or store credit returns up until January 31st.
Several types of goods are exempt from being returned, and will be immediately sent back to you if returned:
- Custom Items
- Underwear
- Gift Cards
- Socks/Footwear
- Face Masks
- Opened Notepads/Puzzles
- Final Sale/Clearance Items
All returned items must be in new condition (i.e. unwashed, unmodified, unworn, without stains, without scents, etc.). We cannot accept any returns that contain pet hair or strong scents, such as cigarette smoke and perfume, as the safety of our staff and future customers is very important to us.
Shipping
To return a purchase, please use our return form under the "Returns Form" section. You will be responsible for paying for your own shipping costs for returning your purchase, and original shipping costs are non-refundable.
As of 6/10/2024, we have discontinued exchanges as an option due to supply & demand. As an alternative, you are welcome to purchase an exchange while your return is on the way back to us, and if you note this either in your return form or in the included paper, we will refund one of your shipping charges while processing your refund/store credit. This change also allows international customers to use our returns form, too.
Final Sale Items
Due to how we handle our inventory, no refunds or exchanges are allowed on Final Sale items. All Final Sale items will be sent back to the customer as a return-to-sender/refused parcel; if these are shipped with eligible returns, we will process the eligible items, and send the Final Sale items back to the sender. Thank you for your understanding!
Refunds
Once your return is received and approved, your refund will be applied to your original method of online payment. We cannot change where the refund is applied, though most banks offer the option to forward the refund, in case your credit card was updated between the time of your purchase and the time of your return. *Shipping costs are non-refundable.* Additionally, your refund notification email may take up to 48 hours to be sent to you, even if your refund is initiated right away.
If your return isn't approved, then it will be sent back to you, and your shipping costs will not be refunded. Please note that it may take up to 5 business days to receive this credit once processed, depending on your bank. If you are to be refunded beyond the usual 30-day timeframe for any reason, our site's host limits the issuing of refunds beyond 120 days, as this is the refund time limit of most banks. This cannot be bypassed.
Important: A 5% restocking fee will be deducted from your refund for any returns containing 5 or more products.
If for any reason we are unable to get a rejected pet hair return back to you, you will instead be issued store credit, and a percentage will be deducted as a cleaning fee that's comparable to the amount of hair.
Store Credit Refunds
For store credit refunds, you are to receive a credit back (in the form of a gift card that never expires) which equals the amount that was initially spent, minus shipping costs. If you return a gift for store credit, you will be issued a gift card in the amount that was paid for that item.
Defective Items
If you've received an item with some form of defect, though these are normally handled on a case-by-case basis, we ask that these are reported to us within 60 days of receiving the item; this helps us to better assess the cause of the issue, and to have a replacement left in stock to send you. Any reports beyond this date, if approved, will be issued store credit if a refund is requested.
Important: Please don't go through the trouble of sending these items back to us, as we will provide you with a hassle-free replacement/refund.
