We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return or exchange it within 30 days of the ship date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For items purchased as holiday presents, we allow exchanges through January 31st.
All returned items must be in a New condition (i.e. unwashed, unmodified, unworn). We cannot exchange any items with strong smells such as cigarette smoke and perfume.
Several types of goods are exempt from being returned:
- Underwear
- Gift cards
- Mystery T-Shirt
- Other items, as noted on the product page
Sale items
Only regular priced items may be refunded. Clearance items cannot be refunded. However, if something does not fit as expected, you are welcome to return it to us and exchange it (pending availability) within 30 days for a different size.
Exchanges
Pending availability, we allow exchanges for all US orders. If you need to exchange an item for a different size, send us an email at customerservice@svahausa.com and send your item to:
Svaha Apparel
2961 A Hunter Mill Rd, #628
Oakton Virginia US 22124
Once we received your returned merchandise, we will cover the shipping for the exchanged item. All exchanges must be submitted within 30 days of the date we shipped your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping
To return your product, mail your product to:
Svaha Apparel
2961 A Hunter Mill Rd, #628
Oakton Virginia US 22124
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
