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We are based in Northern Virginia in the DC metropolitan area. Due to safety reasons, we do not have a store for our customers to shop in. All orders must be placed online.

Our mailing address is:

Svaha Apparel
14516 Lee Rd, Unit D
Chantilly, VA 20151

Just email help@svahausa.comand we'd be happy to help!

Want to spread the Svaha love and make money doing it? We think you should become a Svahaffiliate! Join our affiliate program to earn referral commission from orders you drive in from your web business! And the best part? It's free & easy - 2 of our favorite things!  Svaha uses ShareASale for our affiliate program. 

Getting started is as easy 1, 2, $!

1. Create a ShareASale account or log into your ShareASale account
2. Locate Svaha Inc (#62294) and link to Svaha from your website.
3. Earn commissions from all qualified sales that come from your site.
4. Enjoy the warm fuzzy feeling of knowing you're helping to start a revolution in the apparel industry and making money while doing it!If you have any further questions about becoming a Svahaffiliate, please email us at help@svahausa.com!

Absolutely! If you have a following that you know would love Svaha, email us at help@svahausa.com so we can discuss it further!

We offer three types of boxes: 

(1) One-time Purchase - This is a non-recurring delivery option for those who want to purchase the box as a gift OR if you simply just can't commit to a subscription plan yet! 

(2) 6-Month Plan (Bi-Monthly) - Save some money! At $55 per box, we will be delivering a variety of geeky goodies every 60 days - don't worry, our geeky theme changes bi-monthly. You'll be charged $55 (excluding taxes) immediately at checkout for your first delivery, which is scheduled to be shipped on October 1st, 2019. One other thing, this offer includes free shipping throughout the duration of your subscription. Yup, you heard that right!

(3) 12-Month Plan (Bi-Monthly) - Save MORE! At $50 per box, we will be delivering a variety of geeky goodies every 60 days - don't worry, our geeky theme changes bi-monthly. You'll be charged $50 (excluding taxes) immediately at checkout for your first delivery, which is scheduled to be shipped on October 1st, 2019. This amazing deal ALSO includes free shipping throughout the duration of your subscription. YAY!

Unfortunately, we do not offer free shipping for the (1) One-Time Purchase box. To be eligible for free shipping, please choose either the 6-Month Plan or the 12-Month Plan, OR check out our other awesome products to reach the $75 minimum for free shipping!

Please note, free shipping is not eligible for international orders.

You will be charged every two months. You will see a charge on your payment method, on the 2nd of the month before the box ships. For example, if you sign up for a 12-month plan on September 15th, you will be charged $50 (excluding taxes) immediately for your first box and the delivery is scheduled for October 1st. Your second charge of $50 (excluding taxes) will be on November 2nd and your second box delivery will be shipped out on the first week of December 1st. This cycle will repeat every other month.

You can modify or change your subscription by clicking on the ‘Manage Subscriptions' link in your subscription confirmation e-mail or by logging into your account and clicking on the ‘Manage Subscription’ link on the right side of the page. Click ‘Delivery Schedule’ in the menu on the left side of the page. A list of your current subscriptions and delivery schedules will appear with the option to edit. Click on the ‘Edit’ link below the delivery you would like to change. Here you can change the quantity, the delivery schedule, update your payment information, and modify the delivery address.

Once you commit to 6 months or 12 months, you will only be allowed to cancel your subscription once your plan ends. Please note, your subscription is set to automatically continue.

Right now, we do not offer the option to skip a delivery as the recurring boxes only deliver every two months. Once we expand on offering subscription services for other products, we will definitely offer the 'skip delivery' option.

Unfortunately, once you sign up for a 6-month or 12-month plan, you are committed to this subscription until it ends.

Sorry! We're already offering an amazing deal on the Svaha STEAM subscription boxes. Discount codes and reward points are NOT eligible to use on these products.

Sorry not at this time! But all products are one size so you won’t need to worry about fit! Also, no repeat items will be delivered to you since every bi-monthly box will have a new theme containing different goodies.

After your plan ends, your subscription will automatically renew every 6 months or 12 months, depending on the plan you’re currently subscribed to. We have these plans set to renew automatically because we offer self-cancellation after your subscription ends :)

If for any reason you need to change your shipping address, especially if your delivery is scheduled to ship within the next few days, please reach out to us at help@svahausa.com and we can manually change your address for you.

The October subscription pre-order is the only box that we will collect payment for much in advance before its set to ship on October 1st, 2019. After this delivery, your subscription box will be delivered within 3-5 business days after the 1st of every other month (Dec. 1, Feb. 1, April 1, etc.).

The one-time purchase box is considered a pre-order for a box that is scheduled to ship on the 1st of every other month. If the box says "Svaha STEAM February Box", then it will ship on the 1st of February.

We use only organic, non-GMO cotton. While GMO cotton has proven itself to be better for the environment than non-GMO, non-organic cotton, for now we've chosen to provide our customers with the softest, healthiest option, working with smaller farms using sustainable, ethical practices and zero pesticides. 

We pride ourselves on providing high quality comfortable products. You can put away your wringer washer, as they are all machine-washable!

The majority of our products are organic cotton and tag free. The few products that are not organic cotton are our scarves and printed leggings. The individual product pages will notate whether or not an item is organic.

Babies: 6-9 months & 12-18 months

Kids:      2T - 13/14 years

Adults:  

   Dresses :              0 - 5X & XS - 5XL

   Leggings:             XS - 3XL & 

                               OS 0-12,  TC 13-3X, & XTC 4X - 6X

   Unisex:                 XS - 5XL

  Skirts/Cardigans:   XS - 5XL

To find the correct size before ordering, please reference the size chart located on each product page.

Whats a Rosalind? Whats an Ada? Click here for a guide!

Since our experience in the industry has given us a variety of trusted connections in the manufacturing world, we have chosen to use a mixture of both US based and imported manufacturers in order to provide the best quality for the lowest price. All manufactures are ethically sourced, and (of course!) sweatshop free. We do not want to bring happiness to you at the expense of someone else’s!

Oh noes! We guarantee high-quality apparel free of manufacturer defects in materials and workmanship. We are not responsible for damages caused by misuse (ex. “Look how far my new shirt stretches, Mom!”) or abuse (ex. "Look Dad! I learned how to use scissors today. . .on my new shirt!").

Send us an email at help@svahausa.com with the details and a photo of the defect and we will take care of you ASAP!

If an item is listed as a pre-order or backorder, this means that we don’t have it from our manufacturer yet, but it is available for sale. The product page will let you know when the item is expected to ship. As soon as we get the product in stock, we will ship it out to you!

We do indeed! Please email help@svahausa.com. We may be able to help you out and would be happy to discuss this with you further.

Perhaps! Go ahead and email help@svahausa.com and pitch your request to us and we’ll see if we can work with you. We can't wait to read them! Please note that requests will only be considered if they are in line with our company mission and vision.

Unfortunately, not at this time. 

We recently changed this policy because we cannot guarantee the message asking us to hold an order will be received before that order has been shipped. We strive to get your orders shipped in a timely fashion and want to ensure our customers get what they expect from Svaha when reaching out to us!

With free or standard shipping, orders typically take from 2-10 days to get to you, depending on how far away you live from Fairfax County, VA.

Expedited shipping provides delivery within 1-3 business days.

Express shipping provides delivery in one business day.

Please note that we only ship Monday through Friday.

PLEASE NOTE: SHIPPING CUT OFF IS 12PM. All orders placed after 12pm EST will count the following business day.

We fulfill our orders using the fine folks at the United States Postal Service and UPS. If you need us to use a different carrier for any reason, please contact us and we will make our best effort to accommodate you.

Good question. We do our best to accomodate such requests, but we can't guarantee we will get it before your original order is fulfilled and/or shipped. So if you need to change or cancel an order, please email help@svahausa.com as soon as you can and someone will get back to you as soon as possible. We can accommodate these requests within an hour of having received the order. We like to ship out orders quickly, so you can get them soon.  

If you needed to cancel an order that has already been fulfilled and we aren't able to accomodate your request, just return it requesting a refund and we will do so (except shipping charges) as long as everything is still in New condition.

If you needed to edit your order that has already been fulfilled and we aren't able to accomodate your request, just return it back to us requesting an exchange.

Please be aware that you will be responsible for any customs, duties, or VAT charged by the country you've requested we ship your order to. These fees are not included in our shipping fee, and Svaha cannot estimate what fees you will be charged.

We strongly encourage you to research what your country's Custom Duty fees are before you complete your order. Your fees will be based on the full retail price of all items you purchased from us.

It depends on where you live, but we typically say your package will arrive within 2-3 weeks from when it has been fulfilled.

PLEASE NOTE: SHIPPING CUT OFF IS 1PM. All orders placed after 12pm will count the following day.

When your order ships, you should receive a confirmation email with a link to your tracking information, provided by either the USPS or UPS. If you do not receive this email, please contact us via help@svahausa.com

Lost package claims must be brought to USPS within 120 days from when the order shipped - feel free to also contact us via help@svahausa.com within that time frame to see if we can help before you contact USPS

Domestic orders: for standard shipping, contact us if your package hasn't arrived within 2-10 business days; for expedited shipping, allow 1-3 business days.

International orders: let us know if you have not received your package after 30 business days. 

Contact us via help@svahausa.com ASAP. If the order has not yet shipped, it's likely we can update the address.

If your order has already shipped, you will need to contact your local post office to find out if you can re-route the package to the correct address, once it arrives at their facility. 

If your order is returned to us, we can then ship it to you with the correct address - however, you will be responsible for the additional shipping fee. 

It's easy! Scroll down to the bottom of this page and enter your email address. Click "Sign Up", and voila - you're now in the know! 

We would love to hear your idea! In fact, many of our designs have come from our awesome and inspiring customers. 

For any product ideas, suggestions, or feedback, PLEASE email us at help@svahausa.com- we cannot wait to hear it!

Please send us a photo of you in your new fabulous outfit! You can either email us your photo at help@svahausa.com or post it on social media using the #SvahaSmiles hashtag.

We can't wait to see you showing off your new Svaha gear!

Yes we do! It's free and easy to sign up - Learn more here: Svaha VIP Rewards

Earning points is fun and easy. Once you've created a Svaha VIP Rewards account, you can earn "Smart Points" by shopping, referring someone, liking and following us on social media, reviewing a product, and even for just having a birthday! Learn more here: Svaha VIP Rewards

Easy! Anyone can refer someone to Svaha; but as a VIP Rewards Member, you get rewarded for your referrals. We provide you with a unique URL that you can email, text, or post on social media to invite new customers to shop Svaha. Learn more here: Svaha VIP Rewards

The Svaha VIP Rewards Program not only helps you earn, but it's fun too! Tiers are a fun way to reward our members as they rise through the ranks! The more you spend using your Rewards, the higher tier level you reach. The levels are Nebula, Rising Star, and Supernova, each with exclusive benefits. Note: you can never drop tier levels!

Learn more here: Svaha VIP Rewards 

We can't wait to see you become a Supernova!

At our Checkout, you CANNOT use two *discount* codes on a single order - you could either take advantage of a storewide sale or a well-earned VIP reward, but not both. Frustrating! However, we've created a workaround!

You CAN use discount codes in conjunction with a Svaha reward by "viewing" and then redeeming the option for a free e-Gift Card. Problem solved!

Here's how it works:

• Open your Svaha VIP Rewards account by clicking the green button at the bottom right-side of any page - log in if you haven't already.

• The rewards panel will open. Click "All Rewards". Click "View" for the "free e-Gift Card" that matches the dollar amount of the the reward you want. A gift code will then be displayed - you'll be using it in a moment, so copy it to your clipboard, or write it down.

• Go to the Svaha e-Gift Card page, select the one that matches the dollar amount of the e-Gift card you just redeemed, and click Add To Cart, just as if you were purchasing it.

•  If you're ready to purchase your items, click Checkout. Enter the gift code from earlier into the "Gift Card or Discount Code" field, and click Apply. This will make the e-Gift card in your cart free, and the amount it's for should be subtracted from your total purchase. If it's not, make sure you're still logged in to your Svaha account!

• If trying to combine your reward with another promo code: Once you've added the appropriate gift card into your cart, checkout! Your cart should be empty, aside from the Svaha e-GIft Card you selected. When checking out, enter your free e-Gift card VIP reward code on the checkout page where it says "enter gift card or discount code".

• Your gift card will become free, and you will receive an email almost immediately with an actual Svaha e-Gift card. NOW you can shop our sale! Once you're ready to checkout, enter your Svaha e-Gift card code at checkout, and you will see it being applied to your total.
• THEN you can enter the store's discount code, and BAM! You successfully combined your VIP reward with another discount promotion!
• (We definitely understand that this is quite a workaround, but we wanted to make sure our VIP members were able to combine their earned rewards with promotions that we have, and this is the only way we could do it! We appreciate your patience and understanding!)

Discount codes cannot be combined with other promotional discounts that require promo codes. Gift codes are able to turn into Svaha e-Gift cards, which of course can be combined with other promo codes.

We stand behind the quality of our products. If you aren't satisfied with your purchase, you are welcome to return or exchange it within 30 days from the day you receive your order. If 30 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange. At this time, we do not offer pre paid shipping labels for returns, however we will cover the shipping cost for any replacement item. Please complete the return form and print your return label here. You don't need to email us regarding returns. For items purchased as holiday presents during the months of November and December, we allow exchanges through January 31st.

Several types of goods are exempt from being returned: 

• Underwear
• Socks
• Gift Cards
• Mystery Gifts
  
• Other items as noted on their respective product pages
  

Final Sale items

Clearance/Final Sale items cannot be returned or exchanged. Clearance/Final Sale items cannot be returned for store credit. 

Exchanges

Pending availability, exchanges are only available for orders delivered within the United States. If you need to exchange an item for a different size, please complete the return form and print your return label here. You don't need to email us regarding returns.

Ship the item(s) back to us on or before the 30-day return window in a "New" condition (ex. unwashed, no pet hair, perfumes, or stains). Please be aware that you are responsible for the shipping costs. The original shipping costs are also non-refundable.

Include your name and the order number in the package, as well as a note letting us know the size you want to exchange it for. Our address is:

Svaha, Inc.
14516 Lee Rd
Unit D
Chantilly, VA 20151

As soon as we receive it and process your return, we'll ship the new item to you.

Refunds

If the item you want to return is eligible for a refund, follow the same steps as above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be applied to your original method of online payment.

Return processing can take up to 2 weeks. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.

Clearance/Final Sale items cannot be returned or exchanged. Clearance/Final Sale items cannot be returned for store credit. 

We only allow exchanges for orders shipped within the US. If you live outside the US, you must return for item to us and repurchase the size you need. You will be responsible for all shipping costs.

Absolutely! Please email help@svahausa.com with the name and/or email address of the gift giver, as well as the name of the item you received. We can then determine if the item is eligible for return, exchange or store credit.

We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and Pay with Amazon. We do not accept checks, money orders, or cash at this time.

This is a service Amazon provides that allows you to quickly check out using the using the billing & shipping information you have saved on your Amazon account. In order to use this service, you must have an existing Amazon account. To checkout with Pay with Amazon:

1. On the shopping cart page, click “Amazon Pay” and then you will be directed to the Amazon.com log in page.
2. Enter your Amazon account credentials and click "Sign In" you will be redirected to the Svaha website
3. Choose which address you want us to ship to, then complete your purchase!
4. You will then be directed back to the Svaha Checkout Page where you can complete your purchase!

Unfortunately, not at this time. Only one discount or promotional code can be used per order. 

After you've selected the items you wish to purchase, go to your Shopping Cart and choose "Checkout". You will see a field on the top right labeled "Gift Card or Discount Code" - enter yours and click “Apply”. That's it!

Please note that only one code can be used per order - they cannot be used in combination with others.

First check to make sure the code is typed in correctly, isn't expired, and that you have met all of the requirements for the promotion. Remember that only one code can be used per order. Still no luck? Email help@svahausa.com and we'd be happy to help!

We recommend first trying out a different payment method. If that doesn’t work, email us at help@svahausa.com. We’ll reach out to you to make sure nothing gets in between you and your Svaha awesomeness!

Sorry about that! Please email help@svahausa.com with your order number, the name of the item, and the nature of the problem. We'll get back to you as soon as possible to make things right!

Everything should be enjoyed in moderation!

Having a secret identity must be such tough work that they don’t want to hold back any more secrets from the world!

We don’t know, but we’re putting our right foot in, just in case!