Find an Answer

Company

General Svaha Info

Where is Svaha located?

How can I contact You?

Affiliates

Do you have an affiliates program?

Can I be an independent affiliate?

Products

General Product Info

How are your clothes made?

Are all of your products organic & tag-free?

What apparel sizes do you offer?

What do the dress names mean?

Where are your products manufactured?

Something is wrong with a product I received, what do I do?

Custom Prints

What are Custom Print items?

How is Custom Print shipping calculated?

Can I apply discount codes to Custom items?

Who can purchase Custom items? Can these be shipped internationally?

Why can't I return or exchange Custom products?

Subscriptions

What is a Svaha STEAM Box?

How does the payment plan work?

How to modify/cancel my subscription?

How to skip a delivery?

Can I cancel in the middle of my subscription plan?

Can I change addresses midway through?

Can I apply a discount code or my reward points to my subscription?

Do you offer exchanges or refunds for subscription boxes?

What happens after my 6-Month or 12-Month plan is over? Will it automatically renew?

I have a recurring plan- when do my subscriptions ship?

I ordered the one-time purchase box - when will this ship?

Preorders/Backorders

What does it mean if a product is listed as pre-order or backorder?

If I purchase a preorder item, can I include non-preorders in this purchase as well?

What is your preorder shipping policy?

Wholesale

Do you sell custom t-shirts for an event?

I want to sell Svaha products! Do you offer wholesale discounts?

Shipping

Domestic US Shipping

How long will a package take to arrive?

Can I edit or cancel my order after it's placed?

What are the current US shipping costs?

Can I place an order on hold?

What shipping carriers do you use?

International Shipping

What are your international shipping options?

Will I be charged customs or duties on my international Svaha purchase?

How long will it take for my order to arrive?

How much is your international shipping?

Order Tracking

How can I track my order?

I accidentally entered the wrong address on my order. What do I do?

My parcel was marked as "delivered," but I never received it, is this normal?

I love Svaha!

Newsletters

How can I find out about sales and new arrivals?

Product Suggestions

I have the perfect idea for your next design! How can I tell you about it?

I love what I ordered! How can I share my joy with you and the rest of the world?

Rewards Program

Do you have a rewards program?

How can I earn points?

How do I refer someone to Svaha?

What are tiers?

Can I combine discount codes with Rewards codes?

What's the different between discount codes and gift codes?

How many times may I use tier-specific discount codes?

Returns

General Returns Info

What is your returns and exchanges policy?

How long will it take to receive my refund for a returned product?

Do you allow returns for final sale items?

I live outside the United States. Can I exchange an item?

Can I exchange a product I received as a gift?

What is your return window for items purchased during end-of-the year holidays?

Orders

Payment

What payment methods do you accept?

What is Amazon Pay?

Can I use more than one discount code on one order?

What is express checkout?

Sales & Promotions

I have a promotional/discount code, how do I use it?

My promotional code isn’t working. What do I do?

Can I apply a sale or discount code to a past purchase?

What are these black & white product tags that are now shown on some product images?

Checkout Questions

I’m having trouble checking out. How can I get help?

Other

Something is wrong with an item I received. What do I do?

Account Management

Security Questions

How do I reset my password?

Help! I've forgotten my account's password

IAQs

Infrequently Asked Questions

Why do superheroes wear their underwear on the outside of their clothes?

What if the hokey pokey really is what it’s all about?