Shipping policy

We ship both domestically and internationally from our warehouses in the USA. For all outgoing mail, parcels can become heavily delayed or lost while in transit. If your your tracking hasn't updated in over a week, please reach out to us through our contact form.

Missing and heavily delayed parcels must be reported to us within 30 days of the orders being shipped, as beyond this window, shipping services forfeit all responsibility. This is extended to within 60 days for international mail.

If the address we ship to is the one you've requested, we are not responsible for orders that are marked as delivered, but aren't actually delivered. Please notify your local mail delivery service first to see if they have any additional information for you. Though we are not liable for misdeliveries or stolen parcels, we do offer a package protection service which does cover these cases when purchased.

US Orders: We offer a flat shipping rate of $9.99 for Standard Shipping, and Free Shipping in certain cases (either when a purchase threshold is met, or during occasional sale periods). Standard Shipping parcels are NOT guaranteed to reach you within the indicated timeframes, as this is just the estimation once shipped. Free Shipping follows the same rules as Standard Shipping. Expedited and Express options are temporarily disabled while we restructure our system. Thank you for your patience.

International Orders: We offer flat shipping fees that will vary by country (anywhere from $20 to $40). We ship these orders DDU (delivery duty unpaid), so duties/taxes/fees will be due prior to delivery when applicable.

It may take a few additional days for your international order to be processed and shipped due to the additional paperwork that's required, and we appreciate your understanding.

Pre-orders: If you've purchased a pre-order item along with other items, your order will not be split-shipped until all items are available unless you request to pay for a $9.99 split-shipping fee.

POD Items: If you've purchased a POD (print-on-demand) item, please check our FAQ here, as these products will increase the shipping costs.